Shipping Policies & Lost PackagesUpdated 7 months ago

Where do you ship?

We ship domestically across the United States, and worldwide with DHL.

How long does shipping take?

In non-sale (non-peak) times, our team will aim to fulfil your order within 3-5 working days but typically much sooner.
Shipping will vary depending on the shipping method selected at checkout

How do I track my order?

We will email you with a tracking number as soon as your item has been collected by the courier.

Do you offer free shipping?

We are currently offering free shipping within the USA for all orders over $250 before tax. If you feel you have qualified for free shipping and was not offered this as an option at checkout, please reach out to customer service and we will work to remedy the issue! 

Why do I need package insurance?

Once an order is placed, Oddbird Co. will be 100% responsible for ensuring the quality of the item ordered, fulfilling the order in a timely manner, packaging the products safely so that they may be delivered without damage and then surrendering said package to the courier chosen by the customer at checkout. However, once the package has been taken into the custody of said courier, it is now the responsibility of the mail service selected to ensure the delivery of the package to the customer. 

Oddbird Co. does not take any responsibility for the package once it has left the fulfillment premises and successfully scanned into the courier systems, which is why we have partnered with Navidium to offer our customers added protection for orders. By deselecting shipping protection, you agree that OddBird Co. is not liable for lost, damaged, or stolen items.

My package is missing, mishandled or lost but I purchased package insurance. What now? 

Whether your order is missing in transit or has been marked as delivered (and you didn't receive it) you can reach out to us directly concerning your order for the quickest service. We highly recommend doing this as soon as possible as there is a 15 day window in which these claims can be approved. We will coordinate refunding or re-shipping your order. 

To file a claim, click here with your order number and email address so that they can assist you. If you decide to opt out of package insurance, this means you are accepting sole responsibility for your package should it be mishandled.

My package is missing, mishandled or lost but I opted out of package insurance. What now? 

If you've opted out of insurance, you'll need to contact the courier to file a claim.  Before filing your claim, be sure to check around the outside of your home (front/back porch, side/back door, garage area, bushes) as well as double-checking your mailbox to make sure it isn't wedged in the back or out of sight. Please also check in with your neighbors, roommates, doorman, or apartment mailroom/front desk if they may have received it for you.

If the package doesn't turn up within 24 hours after it is marked as delivered, we recommend moving forward with a claim. Once you have filed a claim, please give them 72 hours to look into it for you. If your package has not been located within 3-4 business days you may reach out to us at [email protected] with your claim information and we will do what we can to help.

Please note however that Oddbird Co. will not be responsible for replacing lost items free of charge or refunding the purchase of an order that has been mishandled by a courier. We can, however, offer support and communication throughout the process until the package is either found and delivered, or a claim is paid out. Once a claim is paid out, we can replace the item or we will transfer the pay-out amount to the customer in the form of a refund administered to the original method of payment. When making a purchase please be aware of these conditions as these are firm policies and we deeply appreciate your understanding.

If you have any questions or concerns please email [email protected] and we will be more than happy to help you before and after placing your order!