Domestic & international shipping information, + how to handle a lost package dispute

Shipping Policies & Lost Packages

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(136, 126, 83);">Can I return/exchange items if I change my mind?</span></strong></h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For change of mind returns we offer store credit, or if the customer would prefer a refund, we are happy to oblige, <strong>minus a $20 restocking fee (or 15% of the purchase price if the flat fee exceeds %15 of your total order)</strong> to offset the cost incurred for fulfillment and restocking of the purchase. The customer will be responsible for return shipping costs.</span><br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><strong>Returns for store credit will retain the full value of the purchased item and complimentary return shipping.</strong></span></p><h3 id="return-refund--exchange-policy"><strong><span style="color: rgb(136, 126, 83);">Return, refund &amp; exchange policy</span></strong></h3><style type="text/css" id="isPasted">
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</style><p>All return items must be postmarked within 30 days of delivery. Please note that due to our small-batch manufacturing and limited inventory, we do not process direct exchanges as we cannot hold items. In it&apos;s place, we administer a customer credit in the form of a gift card which can be applied to a new purchase.</p><style type="text/css" id="isPasted">
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</style><p>We have done our best to offer detailed descriptions, size charts and images to best guide you in your online shopping experience. We are also more than happy to assist with any questions you may have before you purchase so as to avoid any dissatisfaction.</p><style type="text/css" id="isPasted">
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</style><p><em id="isPasted">If you would like to return your item, please fill out the form&#xA0;</em><a href="https://www.oddbirdco.com/pages/returns-form" rel="noopener noreferrer" target="_blank"><em id="isPasted">here</em></a><em id="isPasted">&#xA0;and our team will get back to you.</em></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(136, 126, 83);">International return, refund &amp; exchange policy</span></strong></h3><style type="text/css" id="isPasted">
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</style><p>The terms of our returns policy is as above, but please be informed that customers are responsible for any return shipping costs and duties fees incurred.&#xA0;<br id="isPasted"><br>In addition to our shipping cost the customer assumes responsibility for the payment of any customs/duties and fees that are due at the time of entry. We encourage you to <strong>please be aware of your nation&#x2019;s import regulations</strong>, as it changes from country to country. &#xA0;Should you opt to refuse to pay the duties for your order and decline delivery, please note that <strong>you will be responsible for any incurred charges and fees to return the items back to Oddbird</strong>. The fees will be reduced from your customer credit/refund</p><p><br><em>If you would like to return your item, please fill out the form&#xA0;</em><a href="https://www.oddbirdco.com/pages/returns-form" rel="noopener noreferrer" target="_blank"><em><em>here</em>&#xA0;</em></a><em>and our team will get back to you.</em></p><p><br></p><h3 id="what-are-the-requirements-a-garment-must-meet-to-be-returned"><strong><span style="color: rgb(136, 126, 83);">What are the requirements a garment must meet to be returned?</span></strong></h3><style type="text/css" id="isPasted">
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</style><p>The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any return based on the condition of the item.</p><p><br></p><h3 id="can-i-return-a-sale-item"><strong><span style="color: rgb(136, 126, 83);">Can I return a sale item?</span></strong></h3><p>We do not offer returns or exchanges on sale items. T&amp;Cs for every sale will be available on our site under the&#xA0;<a href="https://oddbirdco.gorgias.help/en-US/articles/promotion-t&amp;cs-70076" rel="noopener noreferrer" target="_blank">promotion T&amp;Cs here</a><br><br></p><h3 id="isPasted"><strong><span style="color: rgb(136, 126, 83);">How do I go about returning an item?</span></strong></h3><p>Please fill out the returns form at the bottom of our policy page <a href="https://www.oddbirdco.com/pages/returns-form" rel="noopener noreferrer" target="_blank">here</a> and our customer service team will get back to you within 1-2 days.&#xA0;</p><style type="text/css" id="isPasted">
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Returns & Exchanges

Sale & Promotion Policies

We offer alterations & personalization for selected products

Alterations & Personalization

Pre-order Items

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong><span style="color: rgb(136, 126, 83);">Can I change my order?</span></strong></h3><p>If your order is yet to be fulfilled then our team will do their utmost to amend it to your request.&#xA0;<br><br></p><h3 id="can-i-cancel-my-order"><strong><span style="color: rgb(136, 126, 83);">Can I cancel my order?</span></strong></h3><p>Yes, if your order is unfulfilled, you can cancel your order.</p>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong><span style="color: rgb(136, 126, 83);">Which payment types do you accept?</span></strong></h3><p>Oddbird accepts most forms of credit cards, PayPal and Afterpay</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong><span style="color: rgb(136, 126, 83);">Do you offer Buy Now Pay Later?</span></strong></h3><p>Yes, we offer <a href="https://www.afterpay.com/en-US" rel="noopener noreferrer" target="_blank">Afterpay</a> as a payment method at checkout which will split your cart total into 4 interest free payments across 6 weeks.</p><h3 id><br></h3>

Payment

<h3 id="do-you-offer-gift-cards"><strong><span style="color: rgb(136, 126, 83);">Do you offer gift cards?</span></strong></h3><style type="text/css" id="isPasted">
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</style><p>Gift cards are available (at a minimum of $50 USD) for purchase and use to our domestic customers only. If a gift card is purchased for a recipient located outside of the United States, for technical reasons, they will not be able to use it to process their order.&#xA0;</p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong><span style="color: rgb(136, 126, 83);">How long are gift cards valid for?</span></strong></h3><p>There is no expiry on an Oddbird Co. gift card</p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong><span style="color: rgb(136, 126, 83);">Can I exchange a gift card for cash?</span></strong></h3><p>No.</p>

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