Sale & Promotion PoliciesUpdated a year ago
Do you go on sale?
We typically have three sales per year - one around Memorial Day, one around Labor Day, and one around Black Friday / Cyber Monday. We also occasionally host a Sample Sale online and/or at our warehouse, however, these are subject to product availability.
How can I be notified of sales and promotions?
The best way to be guaranteed first access to our sales is by signing up to our marketing list. We will give our SMS subscribers first access, followed by our newsletter list. You can sign up here.
I bought something full price, but now its on sale...
We will accept price adjustments for store credit only within 24 hours of a newly discounted price. We do not offer price adjustments to purchases made prior to or after sales events. Sale items are while supplies last. Once the item is back in stock the sale discount will not apply.
Why won't my discount code work on a sale item?
We do not “double discount.” This means that all customers are unable to use a promotional code with sale items, or two promotional codes together. If, for some reason, our website allows you to do so, we will be unable to honor this error and our customer service team will be in touch to update you on the correction to this issue.
What is the 'Buy 4 for 3' or 'Curated Sets' promotion?
'Curated Sets' are one of the items that are permanently discounted on our website. This refers to our promotion on selected Turkish Towels as 'Buy 4 for the price of 3'. Only towels that are labeled as 'Curated Sets' are applicable. From time to time we will also launch a Turkish Towel category wide promotion of 'Buy 4 For The Price Of 3' which may apply to bath and/or hand/hair towels. These promotions apply to 4 of the same size towel only.
If a customer would like to return a towel from the set, they will be required to pay for the full price of the promotional towel. Our usual returns and exchanges policies apply.
I purchased an item during a 'gift with purchase' promotion, but I want to return my purchase... can I keep the gift?
Items that are promoted as a gift with purchase for specific products, such as a gifted matching hand towel with the purchase of a robe, the customer will be required to return the gifted item if they are returning or exchanging their original purchase (unless the exchange is for size only). If the customer would like to keep their gifted Oddbird item, we will happily arrange for the value of the item to be deducted from their credit note or refund.