Oddbird Co. logo
Oddbird Co. logo

All articles

Returns & ExchangesUpdated 3 months ago

Can I return/exchange items if I change my mind?

For change of mind returns we offer store credit, or if the customer would prefer a refund, we are happy to oblige, minus a $20 restocking fee (or 15% of the purchase price if the flat fee exceeds %15 of your total order) to offset the cost incurred for fulfillment and restocking of the purchase. The customer will be responsible for return shipping costs.

Returns for store credit will retain the full value of the purchased item and complimentary return shipping.

Return, refund & exchange policy

All return items must be postmarked within 30 days of delivery. Please note that due to our small-batch manufacturing and limited inventory, we do not process direct exchanges as we cannot hold items. In it's place, we administer a customer credit in the form of a gift card which can be applied to a new purchase.

We have done our best to offer detailed descriptions, size charts and images to best guide you in your online shopping experience. We are also more than happy to assist with any questions you may have before you purchase so as to avoid any dissatisfaction.

If you would like to return your item, please fill out the form here and our team will get back to you.

International return, refund & exchange policy

The terms of our returns policy is as above, but please be informed that customers are responsible for any return shipping costs and duties fees incurred. 

In addition to our shipping cost the customer assumes responsibility for the payment of any customs/duties and fees that are due at the time of entry. We encourage you to please be aware of your nation’s import regulations, as it changes from country to country.  Should you opt to refuse to pay the duties for your order and decline delivery, please note that you will be responsible for any incurred charges and fees to return the items back to Oddbird. The fees will be reduced from your customer credit/refund


If you would like to return your item, please fill out the form here and our team will get back to you.


What are the requirements a garment must meet to be returned?

The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any return based on the condition of the item.


Can I return a sale item?

We do not offer returns or exchanges on sale items. T&Cs for every sale will be available on our site under the promotion T&Cs here

How do I go about returning an item?

Please fill out the returns form at the bottom of our policy page here and our customer service team will get back to you within 1-2 days. 

Was this article helpful?
Yes
No